Serving diverse populations
Cultural competency resources
Patient panels are growing more diverse and needs are becoming more complex. It is important for providers to have the knowledge, resources, and tools to offer culturally competent care. Wellpoint Iowa, Inc. wants to help by offering the following comprehensive trainings and resources as we all work together to achieve health equity.
DIVERSE CARE
Tools to help achieve health equity
Caring for Diverse Populations toolkit
A comprehensive resource to help providers and office staff increase effective communication by enhancing knowledge of the values, beliefs, and needs of diverse patients.
Interpreter services
Engaging a qualified interpreter improves effective communication between the provider and the member. Our interpreter services guide outlines the free interpreter services available to providers and staff through Wellpoint, as well as practical tips for communicating with both interpreters and patients who speak limited English.
Coming soon
COMPREHENSIVE TRAININGS
Individualized care every patient deserves
My Diverse Patients
The My Diverse Patients website offers learning experiences, techniques, and helps you to provide the individualized care every patient deserves, regardless of their diverse backgrounds.
Cultural competency and patient engagement
A training resource to increase cultural and disability competency to help effectively support the health and healthcare needs of your diverse patients.
Social drivers of health (SDOH): Five-part training series
The Health Equity Population Health Council at Wellpoint Iowa, Inc. has introduced a five-part training series on the social drivers of health (SDOH) for our in-network providers. This training is important in providing whole person care as well as assessing and meeting the social health needs of our members.
Resources for populations we serve
Aging resources
African American resources
National Association of Black Cardiologists
National Black Nurses Association
American Indian/Alaskan Native resources
Association of American Indian Physicians Native American Cancer Research National Indian Council on Aging National Indian Health Board
Asian American/Pacific Islander American resources
Asian & Pacific Islander American Health Forum Chinese American Medical Society National Asian Pacific Center on Aging
Disability resources
U.S. Department of Justice – ADA Requirements for Effective Communication
Administration for Community Living DHHS
Hispanic/Latino American resources
National Alliance for Hispanic Health
National Hispanic Council on Aging
National Hispanic Medical Association
LGBTQ resources
Related topics
TRAINING RESOURCES
Resources to further every provider’s education
Home to all the training and onboarding resources that every provider— new or experienced—can use to further their education.
CONTINUING MEDICAL EDUCATION
Improving the patient experience
A series of online courses for providers and office staff that conveys practical strategies for implementing patient care and applying best practices.
RESOURCE LIBRARY
Our full library of provider materials
Having trouble finding the resource you are looking for? Check out our full library of provider materials to locate exactly what you are trying to find.
Provider tools & resources
- Log in to Availity
- Launch Provider Learning Hub
- Learn about Availity
- Prior Authorization Lookup Tool
- Prior Authorization Requirements
- Claims Overview
- Member Eligibility & Pharmacy Overview
- Policies, Guidelines & Manuals
- Referrals
- Forms
- Provider Training Academy
- Pharmacy Information
- Electronic Data Interchange
Interested in becoming a provider in the Wellpoint network?
We look forward to working with you to provide quality service for our members.
Join Our Network