Resource library
Find the exact training materials you’re looking for
Our full library of training resources is available — including toolkits, presentations, fliers, brochures, and other useful assets to help you master the skills and strategies to best serve our members.
Training resources
- Patient 360 User Guide Training
- Appointment availability and after-hours access requirements
- Clinical Laboratory Improvement Amendments
- Wellpoint training academy
- Guide to register for and access the Provider Online Reporting application
- Medicare Advantage - Interactive Care Reviewer (ICR) FAQ
- SBIRT Provider Training and Education
CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
* Availity, LLC is an independent company providing administrative support services on behalf of the health plan.
Manuals and guides
Manuals
Guides
* Availity, LLC is an independent company providing administrative support services on behalf of the health plan.
Fliers and brochures
Tools and toolkits
CMS Toolkit - Telehealth for Providers: What You Need to Know
Continuing medical education (CME) and webinars
Reducing Health Care Stereotype Threat
What Matters Most: Improving the Patient Experience
Additional resources
Implicit Bias Module Series: Kirwan Institute for The Study of Race and Ethnicity
Physician Communication and Patient Adherence to Treatment: A Meta-analysis
Provider tools & resources
- Log in to Availity
- Launch Provider Learning Hub
- Learn about Availity
- Precertification lookup tool
- Precertification requirements
- Claims overview
- Member eligibility & pharmacy overview
- Policies, guidelines & manuals
- Referrals
- Forms
- Training academy
- Pharmacy information
- Electronic data interchange (EDI)
Interested in becoming a provider in our network?
We look forward to working with you to provide quality services to our members.
Join Our Network